Frequently asked Questions (FAQ)

CANCELLATION: 2020 HAE Global Conference

Why has the conference been cancelled?
HAEi leadership has been meeting on a daily basis to carefully assess the evolving situation and has determined that we cannot ensure the health and safety of attendees at such a large global gathering. In addition, we are faced with boarder closings, flight limitations, and individual country restrictions. Based on these factors, we have decided to cancel the 2020 HAE Global Conference scheduled to take place 14-17 May 2020 in Frankfurt, Germany.

What happens to my registration and hotel booking?
HAEi will cancel all hotel rooms for attendees who booked within the HAEi registration system. If you booked through HAEi, there is no action you need to take to cancel your hotel room since HAEi will cancel your full reservation and issue a refund. If you made separate hotel reservations on your own (outside of the HAEi registration system) you will need to contact the hotel(s) directly to cancel your reservation. Keep in mind that any separate hotel reservations will be subject to the cancellation policy provided when you confirmed the reservation.

I have not received a travel grant, but I have registered for the conference, will I get my money back?
HAEi will calculate and refund the total amount of the registration fees that you paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

I have received a travel grant and planned to fly into Frankfurt only to participate in the conference. Will I get my money back?
HAEi will cancel your flight itinerary (air travel) at no cost for you. However, HAEi cannot refund purchases for upgrades, date changes or other services. HAEi will cancel the full hotel reservation booked through the conference website, and will calculate and refund the total amount of the registration fees paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

Will I be responsible for any penalties associated with my cancelled travel grant flights?
No. However, HAEi cannot refund purchases for upgrades, date changes or other services.

Will I be responsible for any penalties associated with cancelling my independently booked flight?
Individuals will need to reach out to their travel agency or airline for cancellation policies and procedures.

Will I be reimbursed for any extraordinary expenses (such as passports, visas, seat upgrades, transfers, additional accommodation costs, etc.) to travel to the Conference?
HAEi is only able to reimburse participants for their registration fee, and the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

HAEi cannot reimburse any individually purchased flight tickets nor any other travel related costs (passports, visas, additional room nights bought outside HAEi’s registration system, and other arrangements). HAEi cannot refund purchases for flight upgrades, date changes or other airline services.

Some of the people in my travel party have received a travel grant, others have funded the flight tickets themselves. Will I get my money refunded?
HAEi will calculate and refund the total amount of the registration fees that you and your other party members paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

• Those who received a travel grant (flight tickets paid by HAEi)
  HAEi will cancel their itinerary (air travel) at no cost for the participant. However, HAEi cannot refund purchases for upgrades, date changes or other services.
• Those who purchased their own flight tickets
  Individuals will need to reach out to their travel agency or airline for cancellation policies and procedures. HAEi cannot reimburse any individually purchased flight ticket nor any other travel related costs (passports, visas, additional room nights bought outside HAEi’s registration system, and other arrangements).

All the people in my travel party have received a travel grant, and we have an extended stay in Germany/Europe. Can we still travel?
HAEi will cancel their itinerary (air travel) at no cost for the participant. However, HAEi cannot refund purchases for upgrades, date changes or other services. HAEi will cancel their full hotel reservation booked through the conference website, and will calculate and refund the total amount of the registration fees paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

Some of the people in my travel party have received a travel grant, others have funded the flight tickets themselves. We have an extended stay in Germany / Europe. Can we still travel?

• Those who received a travel grant (flight tickets paid by HAEi)HAEi will cancel their itinerary (air travel) at no cost for the participant. However, HAEi cannot refund purchases for upgrades, date changes or other services. HAEi will cancel their full hotel reservation booked through the conference website, and will calculate and refund the total amount of the registration fees paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.
• Those who purchased their own flight tickets
  Individuals will need to reach out to their travel agency or airline for cancellation policies and procedures. HAEi cannot reimburse any individually purchased flight ticket nor any other travel related costs (passports, visas, additional room nights bought outside HAEi’s registration system, and other arrangements). HAEi will cancel their full hotel reservation booked through the conference website, and will calculate and refund the total amount of the registration fees paid, which may include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

What does a refund include?
The refund includes the registration fee you paid and may also include the Jakobusweg Walk, Sightseeing Tour of Frankfurt, and any additional room nights purchased through HAEi’s registration system.

When and how will I receive my money back?
The amount will be refunded to the credit card you have used for payment. Please allow approximately 6 weeks to process the refund, depending on country, credit/debit card and other local agreements.

Will there be a new global conference?
Given the uncertainties surrounding the transmission patterns of the COVID-19 (novel coronavirus), HAEi is not planning to reschedule the global conference in 2020.